Return policy


Thank you for using Yuki Tsunoda Official Shop. If you wish to make a return, please refer to the following return policy.

Return policy:



     1) Return and exchange policy

    Unfortunately, we do not accept any product returns and exchanges unless the product is defective. Please make sure to confirm the size, price and color when placing an order. Thank you for your understanding.











    2. Exchanges due to product defects etc.

    In the event that there is a defective product, incorrect quantity, or an error in the delivery, please contact us via <CONTACT> with the following information within 7 days after receiving the order, for a product replacement.
    ・Order number
    ・Product name/color/size/quantity
    ・Description of product deficiency

    *Unfortunately, we cannot accept returns or refunds even if the product is defective. Please note that we will be happy to exchange your item for a new product.

    *If the item is sold out / our of stock, we may not be able to accept exchanges and will accept returns. We apologize for any inconveniences and kindly ask that you contact us as soon as possible.




    3 Order changes

    Once an order has been confirmed, we cannot accept any changes (payment method, size, color), additional items, changes to the delivery address, or procedures for bundling with other orders, so please check carefully before placing your order. Thank you very much.



      We cannot take responsibility for any damage or loss of products that may occur during transport when returning items. Therefore, we recommend using a traceable mail service with compensation. If we do not receive the returned item or there is no proof of return delivery, we cannot proceed with the refund.